Contact Us

Got a question about one of our reviews, spotted something that needs updating, or want to flag a casino we haven't covered yet? This page explains what we can help with and the best way to reach us.

What we can help with

Top Online Casinos is an independent research and comparison site focused on online casinos available to US players, with a particular eye on which operators actually pay out quickly. We're happy to hear from readers about:

• Corrections to bonus terms, ratings or payout information that may have changed since our last update
• Questions about how we assess withdrawal speeds, licensing or game fairness
• Feedback on a casino's payment processing, support quality or account verification experience
• General questions about how online casinos work, or how to compare offers on this site
• Requests relating to our editorial content, such as broken links or outdated information

We're not a casino ourselves and we don't process deposits, withdrawals or account issues. If your question is about a specific transaction, a locked account or a bonus dispute, that has to go through the casino's own customer support team — every operator we list, including Raging Bull and Uptown Aces, publishes its own support channels for exactly this reason.

Before you reach out about a specific casino

If your message concerns withdrawal delays, a bonus that didn't apply correctly, or identity verification (KYC) hold-ups, it's usually faster to go straight to the casino's live chat or support email first. These issues sit with the operator, not with us, since we don't have access to individual player accounts. A few things worth checking before you contact anyone:

• Verification status — most delays in withdrawal times trace back to incomplete identity checks. Casinos generally ask for ID and proof of address before releasing a first withdrawal.
• Wagering requirements — if a bonus hasn't cleared, check the terms attached to it. Wagering conditions, game restrictions and expiry dates all affect when funds become withdrawable.
• Payment method limits — some methods process faster than others. E-wallets and crypto tend to move quicker than ACH transfers or card withdrawals, and each has its own cap per transaction.

For general background on how bonus conditions work across the operators we cover, and for guidance on setting deposit and time limits, our Responsible Gambling page is a good starting point.

Questions about how this site works

We're also glad to hear from readers about the site itself — how we rank casinos, why an operator appears where it does, or how our editorial process works. A short summary:

• We research publicly available information on licensing, bonus terms, game libraries and payment options for each operator we list.
• Editorial ratings reflect our own assessment criteria — they are not customer-review scores and are not for sale. Commission from affiliate partnerships never buys placement.
• We update pages when terms change, but bonus offers and processing times can shift without notice, so always confirm current terms directly with the casino before signing up.

You can read more about our approach on the About Us page, and the full rules governing use of this site are set out in our Terms and Conditions.

If gambling has stopped being enjoyable

If you're contacting us because gambling is causing financial or personal difficulty, please don't wait on a reply from us — reach out to a support service directly. Options include self-exclusion programs, deposit and time limits offered by most licensed operators, and national organizations that provide confidential help. Our Responsible Gambling page lists tools and services you can use right away, including how to set limits before you play and where to find support if gambling stops feeling like entertainment.

Response times and what to expect

We aim to read every message that comes in, though as an independent review site we can't guarantee a specific turnaround time. For factual corrections — an expired bonus, an incorrect rating detail, a changed withdrawal limit — we prioritize getting the page updated. For broader questions about the industry, such as how RTP works or how state licensing affects which sites you can legally use, we may point you to the relevant section of the site rather than replying individually.

One thing we won't do is respond on behalf of a casino, confirm account-specific details, or process any payment, deposit or withdrawal request. Those always sit with the licensed operator you signed up with.